PURSUE CONFIDENCE | Free Shipping on all orders over S$120 within Singapore. Enter: FREESHIP2019 upon checkout
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FAQ

About your order

If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

To check if your order was successful, sign in to My Account. Go check your ‘Order History’ to see if the order is listed.

You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

You should receive confirmation of your order by email upon completion. However, there are a number of reasons why you may not have received this:

  • If you’ve made a mistake when submitting your email address.
  • If the email was blocked by your spam filter (check your ‘Junk’ folder).
  • If your browser timed-out or the internet dropped at the payment stage.

If you’re concerned, please contact our Customer Service team who’ll be happy to help you resolve any issues.

Should you need to make any changes to your order, our team will need to action this before your order is shipped. Please get in touch as soon as possible.

We will do our best to amend your order as requested but, please be aware that we aim to ship orders as swiftly as possible and therefore cannot guarantee your changes will be able to be made.

Our fulfilment team are extremely cautious but please do understand that occasionally mistakes do happen.

If your order arrives damaged, incorrect or incomplete, please notify us via email as soon as possible. Please include your order number and a photographs of the product and packaging.

We can then arrange prompt dispatch of replacement items where necessary.

Shipping & Returns

We now offer Free Standard Shipping within Singapore on all orders over S$120.

For orders under S$120, there will be a flat fee of S$6.50.

We only ship within Singapore at the moment. Please bear with us as we work out the logistics to offer International Shipping at a later date.

Please allow up to 48 hours for your order to be confirmed. Once order is confirmed, it will be shipped out within the next 24 hours. You should be able to receive the order in the next 3 to 5 business days.

Where is my order?

You will receive an email confirming that your order has been shipped, from which you can then track its delivery progress. You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

Please allow up to 24-48 hours from date of order for the tracking to be updated.

If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

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