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I haven’t received an order confirmation, was my order successful?

I haven’t received an order confirmation, was my order successful?

If you have not received your order within the times stated for your destination and you have noticed unusual activity on your tracking number, please contact us for help.

To check if your order was successful, sign in to My Account. Go check your ‘Order History’ to see if the order is listed.

You can also do this by going to My Account. Go to Recent Orders > View Order > Track Your Order.

You should receive confirmation of your order by email upon completion. However, there are a number of reasons why you may not have received this:

  • If you’ve made a mistake when submitting your email address.
  • If the email was blocked by your spam filter (check your ‘Junk’ folder).
  • If your browser timed-out or the internet dropped at the payment stage.

If you’re concerned, please contact our Customer Service team who’ll be happy to help you resolve any issues.